Dedicated professional with a proven track record of success
ABOUT
I am a versatile professional with extensive experience and strong communication, interpersonal, and problem-solving skills that have enabled my success across various industries As a reliable and self-driven ICT professional, I have experience in project management and service delivery, emphasizing organizational skills and stakeholder engagement. With a foundation in systems support, cross-functional collaboration, and analytical thinking, I adapt effectively to diverse working. I am committed to enhancing operational efficiency and contributing meaningful value to business outcomes, and I am now seeking a challenging and rewarding position where I can leverage my skills to make a positive impact.
Dedicated professional with a proven track record of success across marketing, sales, and customer service. Thrives in dynamic environments, excels in communication, and adept at problem-solving.
WORK EXPERIENCE
Oversees the full provisioning process from initial installation request to service activation. Managed the delivery and configuration of services, systems, and resources to clients, ensuring availability, accuracy, and timeliness. Led detailed project planning and cross-functional coordination across engineering, operations, and sales teams to support efficient execution. Maintained strong client relationships and ensured alignment with service-level agreements (SLAs) through performance monitoring and proactive issue resolution. Delivered stakeholder reporting, managed risks, and drove continuous improvement initiatives to streamline workflows and enhance the overall customer experience.
Led the planning, organization, and successful delivery of projects, ensuring they were completed on time, within budget, and met all quality standards. Oversaw cross-functional teams, managed resources effectively, and maintained clear, consistent communication with stakeholders throughout the project lifecycle. Took ownership of project execution from initiation to closure, driving accountability, mitigating risks, and ensuring alignment with business objectives.
Oversaw the full lifecycle of product and feature development, from concept through to market release. Collaborated with cross-functional teams, including engineering, design, and marketing, to ensure alignment with customer needs and business goals. Created and maintained key product documentation, delivered internal training sessions, and facilitated system updates to support successful adoption. Played a hands-on role in ensuring timely delivery, stakeholder alignment, and continuous improvement throughout the development process.
Provided essential support to the Business Development team by managing client relationships, coordinating communications, and preparing tailored proposals and presentations. Actively contributed to identifying new business opportunities through research and analysis. Maintained sales and performance data to support strategic decision-making. Played a key role in ensuring efficient coordination across teams, while driving growth-focused initiatives through strong organizational and communication skills.
Monitors all calls and field activity to ensure timely resolution, maintaining precise records for seamless service delivery. Collaborates closely with clients to foster mutually beneficial outcomes, actively engages in quality assurance processes, and prioritizes client satisfaction by anticipating needs and delivering proactive support.